Quality at Eagle River Log Homes

We take the quality of our products here at Eagle River and Old Timer Log Homes very seriously. It is the job of our Customer Satisfaction Verification Department, or CSV, to be sure that every customer is satisfied with their purchase, whether it is two beams or two houses.

Quality log homes begin with quality logs, and Old Timer Log Homes has purchasing requirements. Our vendors are informed that we accept: no rot, no more than pencil wane, no worm tracings, only tight knots, and no shake or timber breaks.

We are members of Timber Products Inspection, Inc. (TP), which is the nation's largest independent inspection/quality control agency for wood products. The TP log grading program requires that a manufacturer maintains a conformance rating of 95% or better during unannounced inspections. Failure to maintain the required ratings would result in a loss of the right to TP grade stamps. Old Timer also grades our product as it is run to create the end product. We stamp each log with pride.

Upon arrival at the mill, each product is inspected by a trained employee. A TP inspector comes to Old Timer Log Homes for on-the-premises training of our employees.

We have personel that check the moisture content of our kiln drying cants while they are in the kiln to ensure they are not removed from the kiln prematurely.

Old Timer Log Homes trains on a weekly basis to keep our team up to date on all requirements. Whether it is a log, or the siding to match, or even the trim for your doors, each piece of material we make must meet strict guidelines. Any irregularities are eliminated and you receive only the best possible product.

A record is created and maintained as each house comes together piece by piece. If it's your retirement home or the place where you plan to raise your family, Old Timer Log Homes takes pride in making sure that you receive the best.